Please read and adhere to the following terms and conditions to ensure the safety and protection of both patient and practitioner during appointments. This will allow a smooth, more enjoyable experience and ensure the best possible treatment and result.
> Booking fees will be taken for treatment and consultation appointments – these payments are taken via Fresha booking app in accordance with their terms & conditions.
> A minimum of 48 hours notice is required to cancel, reschedule or amend an appointment or the booking fee/s will be charged.
> Booking fees can be transferred to alternative appointments providing you give the required notice period.
> Appointments will be cancelled if you are late and the booking fee/s charged.
> Consultation booking fees will be refunded/transferred onto a future appointment providing the consultation is attended or 48 hours notice is given, otherwise they are chargeable.
> The above point does not apply to subsequent consultations that are not for botox. Subsequent consultations that are not for botox will incur a cost of £50.
> Patients must be at least 18 years of age.
> Under 18s cannot be present at appointments due to insurance purposes.
> If you attend with an under 18, your appointment will be cancelled, and the booking fee charged.
> Mobile phones must be on silent or turned off and not present during treatment.
> If you are unhappy with a service, please let us know whilst in the clinic so we can aim to rectify it as soon as possible.
> If you are unhappy after you have left the clinic, please let us know as soon as possible.
> Failure to attend a review or give 48 hours notice will result in booking fees being taken for future reviews and a late cancellation/no show fee will be charged.
> We reserve the right not to book you in for appointments if you have failed to attend previous appointments.
> We have the right to refuse to treat anyone, even after the consultation process has been carried out.
> All information given during appointments must be to the best of your knowledge.
Thank you for your cooperation